Your Questions, Answered

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1. Are your products cruelty-free?

Yes. We feel strongly against testing on animals and can proudly say that all of our products are cruelty-free. We only test on babes!

2. Are your products vegan friendly?

Yes, all of our products are 100% vegan friendly.

3. How should I store my helloSKIN products?

To ensure that your helloSKIN products are used during their time of optimal freshness, we recommend storing all products in a cool, dry place and out of direct sunlight.

4. Can I edit my order?

Once your order is complete, you can no longer add items, or change your order… so don’t forget to double check your basket!

5. Can I cancel my order?

You should be able to cancel your order within 24 hours of placing it by contacting ... however, sometimes our warehouse team are super speedy at getting the orders out the door.

If your goodies are already on their way to you then unfortunately they are yours and we cannot cancel it. However, as long as it is not used/opened, you can send it back to get a refund. Please check our Refunds and Returns section for more info.

6. Is your packaging recyable?

We love the planet here at helloSKIN so we are constantly working to make our products as sustainable as possible.

To reduce unnecessary plastic waste, we also use less packaging… whilst this may make our products appear smaller, don’t worry, they’re still just as full of gorgeous product!

7. Are your products suitable for sensitive skin?

Our products are designed by cosmetic chemists to look after your skin, so are bursting with lots of natural and skin nourishing ingredients.

Whilst every effort has been made to make the products suitable to all (and we have never had any complaints regarding skin irritation!), each individual is different so we cannot guarantee how your skin will respond. To be safe, why not patch test your new product on a small hidden area of the body before applying to your face… just to be sure it suits!

8. How can I return an item?

Any item can be refunded if it is returned within 14 days of purchase.

To be eligible for a return, your item must be unused and in the same mint condition that you received it.

Unfortunately, no refunds will be given on opened or used products and we do not offer exchanges.

Return shipping costs are the responsibility of the customer and are non-refundable.

Please send your order back to:

The hello skin co

PO Box 985


You will be notified once your return has been received and approved. The refund will be processed to the original method of payment. It is highly recommended that a tracked service is used to return the goods as all transport risk is borne by the sender.

If you have an issue with your product or delivery, please send an email to

When getting in touch about a return, please include your order number and product details in the email.